Turn the Table

  Moving from most  #undervalued  CSO (Chief Customer Service Officer) to one who is considered most  #reserved  CFO (Chief Financial Officer) Can CHROs take the role of a CFO? Leaving aside the technical nuance and knowledge of areas like Taxation, Accounting and legal. Will the debate of IQ (Intelligence Quotient) vs EQ (Emotional Quotient) overshadow this transition for CHROs? - Communication: Effective communication is crucial for both CHRO and CFO roles. They need to communicate complex ideas, policies, and strategies to various stakeholders, including employees, executives, and board members. - Strategic Thinking: Both CHRO and CFO need to think strategically to align their functions with the overall goals of the organization. They must have a deep understanding of the business and be able to develop and execute strategies that contribute to the company's success. - Analytical Skills: CFOs analyse financial data to make informed decisions, while CHROs analyse HR data to impro

  We have often debated about CHROs being ready for CEO Role? In this series, will identify similarities and opportunities for CHROs if they intend to be the CEO tomorrow. Starting with one of the most  #undervalued  job - CSO (Chief Customer Service Officer) - Communication Skills: Both roles require excellent communication skills. CHRO needs to communicate effectively with employees, management, and external partners, while the Head of Customer Service must communicate clearly with customers and internal teams. - Empathy and Emotional Intelligence: Both positions benefit from a high level of empathy and emotional intelligence. While one needs to understand and address the needs and concerns of employees, the other one must empathize with customers' issues and concerns. - Problem-Solving Abilities: HR leaders often deal with employee conflicts and organizational challenges, while Customer Service Heads handle customer complaints and service issues - Conflict Resolution: Conflict r